CS
CS S

1 reviews | Active since Jun 2010

01 Jun 2023, 12:52

I would not recommend-Hollard Insurance

My luggage was damaged on the Msc cruise. It was reported to Msc Cruises 4 days later and they referred me to the insurance policy which was paid for by me and told me to contact Hollard Insurance. Hollard has since found every little loophole in their policy that not to pay out for the damages. Please read your policy carefully to ensure that Hollard does not deny you your legitimate claims. Apparently you have to report the damage immediately to Msc Cruises ( prior to departure) and get a form completed by Msc Cruises prior to leaving the baggage area. We weren't informed of any form by Msc cruises and were asked to leave the baggage area as other people were coming in for boarding. I won't recommend anyone to take out insurance with Hollard.

0
Replies (4)
Hollard Insurance
Hollard Insurance's reply01 Jun 2023, 15:57
Official
 
Hello CS Sydney

We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint. 

Our customer resolution team is busy looking into your complaint and will contact you for more information regarding your experience. 

Regards 

Hollard Customer & Broker Experience Team 

CS
CS S's update23 Oct 2023, 09:42
Reviewer Update
NO resolution received. Please check report your luggage damages to Msc Cruises prior to leaving the terminal as once you leave they just refuse to acknowledge your existence. They simply do not take responsibility for damages caused even though they have camera footage and also photos.
Hollard Insurance
Hollard Insurance's reply23 Oct 2023, 10:21
Official
 
Hello  CS
 
 
Thank you for bringing this to our attention.  We are sorry about the poor service experienced. 

 Our Customer Resolution team is currently looking into this matter and will be in contact with you to address your dissatisfaction. 

 Regards
 

Hollard Insure Customer & Broker Experience team. 
 
CS
CS S's update18 May 2026, 11:26
Reviewer Update
The above is all you ever receive with no follow up on service delivery