I WANT A PHONE OR MY PREMIUMS BACK

I am so so angry and emotional right now .I claimed my phone last week it was approved paid my access fee no one called me for a phone replacement till I went to Jet Cresta still they gave me a phone to call for myself and I waited an hour on the phone with no help ,A manager called Portia called me took my details and said she will call me after hours regarding the Wabel number sh e did not I was kept on hold gain today for 50 minutes .