I made a claim and Recieved Poor Service

I made a claim on 2015-06-08 that my car got damaged and then only had it towed away from my yard on 2015-06-15 how pathetic this means if I was stuck on the high way I would be assisted after a week , I had to call and send emails to Heidy for her to assist me. Whenever I call her to ask her about the progress of the car she does not pick up nor return calls when I call.<br> When the car was towed away from my yard it was taken to a certain Panel Beater then the next thing I get an sms saying that a different panel beater is going to be fixing my car. I am not happy at all with the service that is being provided to me. To top it off I have been told that my car will only be fixed on the 13th of July . Can someone please assist me with this matter? <br> Claim number 884549 <br>