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Happy M

1 reviews | Active since Dec 2014

24 Jan 2018, 04:56

I have not been paid my claim since last week.It is now over 48 hours they promise when they advertise.

I have made a funeral claim to hollard last week Thursday 14:43 but they not paid my claim as they always say,they y within 48 hours.Since Friday I have made over hundred calls doing follow ups all I get is stories some they leave me hanging with a phone on my ear.I wonder if this what you call best service?

0
Replies (2)
Hollard Insurance
Hollard Insurance's reply26 Jan 2018, 09:52
Official

Hi Happy

Thank you for bringing this matter to our attention. Please note your complaint relating to time taken to finalize your claim has been escalated for urgent investigation and feedback will be provided to you soon.

Kind Regards

Nathan Mangope

HM
Happy M's update01 Feb 2018, 21:28
Reviewer Update
Hi Nathan Please note that i have finally paid yesterday. This payment came three weeks later after I have arranged the funeral with wy own cash.You do not keep your promises,your bridge your own policy.But you must not worry because I am not your client anymore. I have taken my premiums to people that will be there for me when I need them the most......Nathan I would like to compliment one of your staff a gentleman by the name of Godfrey Fakude.This guy was giving me a professional service always if he take my calls.Out of all your agents he had time to assist me whereas others ware playing music in my hears.l pass my compliment to Godfrey Fakude.