I am utterly dissapointed with Compendium Insuranc

My fridge stopped working on the 11 March after loadshedding it was not getting cold , I called the Monday after that on 13th & made a claim , Richard sent a mail to advise Hirsch will be coming to access damage , I was without fridge keeping stuff at my neighbours which made me get a temporary fix but this did not sort out my fridge 100% , Hirsch technicians came to my home and looked at my fridge and advised it could be repaired so , I agreed for a loan unit to be brought in & my fridge taken in for repairs , they brought in an untidy loan unit that was bigger than the space where my original fridge was which was quite untidy , Then they sent an email to Hollard after me calling several times to say they cannot repair fridge , which caused Hollard to reject my claim. I then asked them to bring my fridge back & take that ugly loan unit back , yesterday the 22 April my fridge was brough back upon switching in on we realize that they removed all the gas from the fridge & some pipes are loose which is causing pressure to leak out of the fridge causing a big noise , I called them this morning as the fridge was not in that condition but they refuse to assist ..