I am sitting without a vehicle for 2 weeks and Hollard refuses to give me feedback or answer call! Worst company to deal with!

I took out a policy on my vehicle to cover the motor part of it. The consultant made many promises. Now after many months of paying my policy i have a problem with my vehicle. I was asked to take to to an authorised mechanic which i did 2 weeks ago. The mechanic was then instructed to strip the engine and a representitive of hollard will come in and authorise within 2 days. ITS NOW 10 DAYS!! my car is at mechanic stripped and although i am also paying for a coutersy car on my policy, Hollard has not authorised yet. I have left numerous messages with their incompetant staff but to no avail. This is the most unprofessional company i have ever come across. Their false promises and devious tactics have caused me alot of misery!!! The public need to be very careful before taking out Hollard Motor extender plans!