I am highly upset that you put our Bussiness in harms way like that.

On the 7th of December 2022 we received notification for the first time that the fire risk on our policy has been cancelled - No upfront warning or terms provided.

We were NOT notified in September when the survey was conducted of fire risk that needed to be in place on a certain time period.

If such notifications were sent out it to our broker it was NOT sent to us and that should be sorted out between our broker and Hollard - we cannot bare the consequence of that miscommunication between Hollard and the Brokers. Our brokers where The Hive Administrators Pty Ltd also trading under Colonial Advisors & Associates and 'The Colony'.

We have a Bussiness, a Factory, it's unheard off to cancel insurance without any notice period or prior requests etc. Premiums where collected in advance for the full amount yet we had no cover over December when everyone went on Holiday we had no piece of mind.

We were a good paying customer with Hollard for 5 years with minimal claims. I am highly upset that you put our Bussiness in harms way like that.