CG
Christine G
1 reviews | Active since Apr 2014
24 Feb 2015, 19:11
Hospital Claim - no feedback in 21 days
I submitted a claim in January 2015 which went to be assessed on the 28/01/15. Every time I speak to someone in the call centre I get told that the claim went for assessment the 28/01/15. They tell me that they have sent an e-mail to the claims department and someone will contact me within 3 hours. Which NEVER happens. Hollard prides themselves on their \quick and effortless"payout. I should have known that nothing has changed"
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Hollard Insurance's replyOfficial
25 Feb 2015, 15:47Hello CGIGMLG,
Thank you for notifying us of your experience with our claims department.
We sincerely apologise for the delay in finalising your claim. The matter has been investigated and we confirm that your claim has been authorised and payment has been processed into your account.
We value your feedback as this empowers us to put corrective actions in place to improve the service we deliver to our customers.
Please feel free to contact me should you require further assistance.
Regards
Lynne Lawrence
***
Thank you for notifying us of your experience with our claims department.
We sincerely apologise for the delay in finalising your claim. The matter has been investigated and we confirm that your claim has been authorised and payment has been processed into your account.
We value your feedback as this empowers us to put corrective actions in place to improve the service we deliver to our customers.
Please feel free to contact me should you require further assistance.
Regards
Lynne Lawrence
***
Hollard Insurance's reply25 Feb 2015, 15:47
Official
Hello CGIGMLG,
Thank you for notifying us of your experience with our claims department.
We sincerely apologise for the delay in finalising your claim. The matter has been investigated and we confirm that your claim has been authorised and payment has been processed into your account.
We value your feedback as this empowers us to put corrective actions in place to improve the service we deliver to our customers.
Please feel free to contact me should you require further assistance.
Regards
Lynne Lawrence
***
Thank you for notifying us of your experience with our claims department.
We sincerely apologise for the delay in finalising your claim. The matter has been investigated and we confirm that your claim has been authorised and payment has been processed into your account.
We value your feedback as this empowers us to put corrective actions in place to improve the service we deliver to our customers.
Please feel free to contact me should you require further assistance.
Regards
Lynne Lawrence
***