Horror Story: Car Insurance - 2 weeks na car hire, horrific car assessment, R7500 excess payment for minor damages (only tyre change?)

4 weeks no car repair, horrific assessment of car's damages, 2 weeks no car hire!!

I have to pay R7500 excess payment for damages of R23k, for only a tyre change?!

After hitting a pothole, I had my car towed in because my tyre was flat and I had clear mechanical damages (car heavily steering left).

Assessment very unclear, and no inspection of suspension done. My car was towed into a panel beater? This problem is clearly a mechanical one. Now they want to raplce my front left parts and spray my car?! Who's going to pay for the lowering of my car's valuation in this case if I want to sell my car in the future?

Hollars has truly shocked me with the lack of service offering and empathy for their clients. No leadership, no clear guide path, I have to follow up on everything?

I have made an official complaint, but nothing has been done about it?

Can someone please advise what actions I can take so that the right parties can be held responsible?