Horrific Service from Hollard Insurance

Horrific Service from Hollard Insurance I was in an accident on the 7th of July 2018. I reported the incident on the 9th of July 2018. I was contacted by one of Hollard’s Senior Claims Assessor on 11 July 2018, told Hollard’s Senior Claims Assessor what happened and he said that they would send me forms to fill in and they will need certain documents from me. I only received the info of what Hollard needed from me 5 days later on 16 July 2018 after I had to remind him again to send me the documents he needed to do his job. I sent all the documents and info as requested by Hollard on the 17th of July 2018, yet again no feedback from Hollard. I emailed Hollard asking for feedback on 20 July 2018 and also reminded them that I am still waiting for the documents from them. Hollard’s Senior Claims Assessor then sent me the documents on 20 July 2018 and I returned all the documents on 23 July 2018, Hollard’s Senior Claims Assessor said that I will get feedback between 24 to 48 hours - which did not happen as I had to ask again for feedback 4 days later on 27 July 2018. I phoned Hollard’s Senior Claims Assessor on his landline and also his cell number no answers, I then phoned Hollard on ***to get feedback and also asked that Hollard’s Senior Claims Assessor or his manager phone me back. Still no call or feedback.. Three weeks later and I still don’t know why there is a delay on the claim or what is happening with my vehicle. Hollard we are your customers and if it was not for us you would not have a business. This is pathetic service and will not recommend Hollard to anybody.