horrible Service

horrible service from this company ,i put a claim in on the 20-08-2020 i was not contacted by anyone i use to call daily and there lines are always busy high call volume even if you call in at exactly 08:00, i finally got through sometime in September spent like 28min before the call got answered , the lady that answered says there's no records of my claim , which means my email i sent with all my documents was just sitting on someone's emails, I was then told they she found my email and documents and was going to process it,

I was then advised they were needing additional documents , I then submitted it in on the 13-10-2020 - and up till now have had no feed back from this horrible company , I keep calling numerous times there staff is rude when you get through they put you on hold and then cut the call , such a big company with such horrible service is just pathetic , there voice prompts is so unnecessary and takes up most of the time , i had also emailed the complaints department like over 20times and not one call or response to emails are being made .

when its time to deduct our money that is done so fast ,

but for a claim its a misery

i hope this email makes the public aware of how horrible service Hollard Gives there customers

don't use the excuses of Covid 19 and short staff we are on Level 1

level 5 i would understand but on this level to get such service is unacceptable