Horrible Service

Im writing this to call out for help with your insurer Naked Insurance. I’m being assisted by Sameer from Naked Insurance. I put out a claim on the 29th of June 2023 and today it’s the 6th. I haven’t received any progress. I submitted everything he requested from me. Then he told me about a validator, that I’ll be contacted soon, no validator has contacted me since. I emailed him recently and he told me about an investigating team and he’ll have feedback for me by yesterday (which there wasn’t). He has told me 2 different stories with no progress or way forward. I constantly have to email Sameer or Naked to beg for feedback or way forward. I don’t know if they’re taking advantage cause I’m 20. This has been so frustrating cause I’ve been cooperating with him. What is delaying my claim? Naked has no answers. So I’m writing this to you guys to assist in whatever way just so I can know what is happening. The service has been disgusting. I am helpless at this moment. I started off by being very harsh but I came to my sense and kept my calm But now that I am calm there’s so way forward at all. I am Tired. Your service and Naked insurance service is disgusting.