Horrible service

Hello Peter I have had a horrible service from Hollard Insurance. I lodged a claim on the 14th of July 2020 for a damaged roof (claim no. ***) They make me wait on the line for a long time when I phone them to do a follow-up regarding my claim, they say someone will contact me which never happens. I would phone and email them to give them my contact number, they promised me someone would contact me and come for inspection. They are so unprofessional up until now nobody has come to my property for inspection, when I call for a follow-up they will me the same story that someone will contact me and they will come for inspection. I'm sick and tired of their awful service,this is not the first time receiving a bad service from them last year my kitchen was flooded I lodged a claim,they kept me waiting a long time at the end they said I reported the incident late so they can't process my claim. I would like name and shame them for their disgusting service.