Horrible service

Its been 3days since i logged a claim and till this day nobody has gotted back to me where as I was promised a call back the next morning, I've been calling to follow up with no success its either I'm transferred to the wrong department, put on hold for too long the other lady refused to call back and assist since she's not the one dealing with my claim, I'd assume that since they are in the same department she should also know whats happening, I'm very much concerned about consultants shifting blame and not willing too assist what kind of service is that?! Totally unacceptable! And when I request managers assistance they refused put me on hold and tranferred to a dead line. So irritated at the level of service thus received.