Horrible Service

I called hollard insurance today to cancel my policy. Spoke to a lady named Gugulethu who refused to cancel the policy and advised that customer services will call me for the cancellation. I didn't make sense that she was trying to call my cell number while I am on the line to cancel. After which she advised that "the client doesn't want to cancel". I told her that I am confused by this because had can I bieng the client on the line not what to cancel if I am on the line to cancel. So who did Gugulethu call? I am still waiting for customer care to contact me about the cancellation I apparently didn't want to do. I WANT TO CANCEL THE POLICY IMMEDIATELY! That's not too much to ask.