KK
Kgadi K
1 reviews | Active since Oct 2019
21 Nov 2023, 10:28
Horrible service
Last week Thursday 16/11/2023, lodged a claim for a gate motor. claim number: ***3*001*001. Until now no one made a follow up. This is disgusting to say the least. This was my first claim in more than 3 years.
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Replies (2)
Hollard Insurance's replyOfficial
21 Nov 2023, 11:08Hello Mamokgadi
Thank you for bringing this to our attention. We are sorry about the poor service experienced.
Thank you for bringing this to our attention. We are sorry about the poor service experienced.
Our Customer Resolution team is currently looking into this matter and will be in contact with you to address your dissatisfaction.
Regards
Hollard Insure Customer & Broker Experience team.
Hollard Insurance's reply21 Nov 2023, 11:08
Official
Hello Mamokgadi
Thank you for bringing this to our attention. We are sorry about the poor service experienced.
Thank you for bringing this to our attention. We are sorry about the poor service experienced.
Our Customer Resolution team is currently looking into this matter and will be in contact with you to address your dissatisfaction.
Regards
Hollard Insure Customer & Broker Experience team.
KK
Kgadi K's updateReviewer Update
23 Nov 2023, 21:35You appointed a ser ice provider called Gido to assess my problem of a gate motor. They ultimately got to my house after their car broke down. On arrival and during the assessment, they began to interrogate my daughter about my power supply, and the rail that had been broken by the *****s.
It's either you appoint a new service provider or if Gido assessors return to my house, they do what they will be paid for. I'm not an electrician/ gate motor installer. And I won't tolerate arrogance. I don't pay Hollard to get this kind of service. It looks like Hollard Insurance has lost its integrity.
I had to complain first before Hollard, could send assessors. This is ridiculous. If this is how clients are treated, but I've never defaulted on my premiums. I'm boiling with anger.
It's either you appoint a new service provider or if Gido assessors return to my house, they do what they will be paid for. I'm not an electrician/ gate motor installer. And I won't tolerate arrogance. I don't pay Hollard to get this kind of service. It looks like Hollard Insurance has lost its integrity.
I had to complain first before Hollard, could send assessors. This is ridiculous. If this is how clients are treated, but I've never defaulted on my premiums. I'm boiling with anger.
KK
Kgadi K's update23 Nov 2023, 21:35
Reviewer Update
You appointed a ser ice provider called Gido to assess my problem of a gate motor. They ultimately got to my house after their car broke down. On arrival and during the assessment, they began to interrogate my daughter about my power supply, and the rail that had been broken by the *****s.
It's either you appoint a new service provider or if Gido assessors return to my house, they do what they will be paid for. I'm not an electrician/ gate motor installer. And I won't tolerate arrogance. I don't pay Hollard to get this kind of service. It looks like Hollard Insurance has lost its integrity.
I had to complain first before Hollard, could send assessors. This is ridiculous. If this is how clients are treated, but I've never defaulted on my premiums. I'm boiling with anger.
It's either you appoint a new service provider or if Gido assessors return to my house, they do what they will be paid for. I'm not an electrician/ gate motor installer. And I won't tolerate arrogance. I don't pay Hollard to get this kind of service. It looks like Hollard Insurance has lost its integrity.
I had to complain first before Hollard, could send assessors. This is ridiculous. If this is how clients are treated, but I've never defaulted on my premiums. I'm boiling with anger.