Horrible Service!!

Their service sucks big time..almost 2 months ago I handed my in but with regret no action was taken on this claim, but they are on time to debit your account every month. I handed my phone in on 5th July 2020 and according to RAM the phone was delivered to FINRITE JOHANNESBURG 17 July 2020 and no one call my husband to say that he has to pay an access fee of R200, he made the payment that same day(19 August 2020) and a week later(27 August 2020) they said the phone is still in repairs. My husband send several emails and they never rep**** and it is difficult to get hold of them via telephone. I need urgent action on this claim as I pay every month by debit and expect service when needed..