Horrible horrible service from hollard insurance!

I put in a 3rd party claim againts one of hollards clients. Oh my word..i never expected to be treated the way i am being treated. I am the one doing all the phoning, the only feedback i git from them..in over a month..was the indemnity form, where i had to agree to not make contact with their client. Other than that, no phone calls, no emails..and most of the time when i phone..."sorry, they are not taking calls today". All of the people i have spoken to at hollard seem to treat people like we work for them, they are so unhelpful, rude, and they clearly don't want to be there. Would it be THAT much trouble..to send me an update as to where the claim is at? An email would take them less than 5minutes to type. Also, they have 14 days waiting period for every single step of the claim, and the "clients" are all left in the dark. SO unproffesional!!! Frustrating to say the least!