Horrible Hollard insurance

My work pc stopped working, we duly placed a claim with Hollard. Bearing in mind that this is my work PC and is used every single day, one may think Hollard would be sympathetic. Well claim was lodged on the 24th November. It is now 9th December and we are still waiting for a pay out. My son during a similar time period had his phone ******. He claimed on a Monday and was paid out on the Wednesday, had his replacement phone on Friday. He very obviously was not with Hollard. PS please don't bother to use your copy and paste answer Hollard. Rather own up to your sub standard service, shoddy customer care etc.