Horrible Claims experience

I lodged a claim for a very minor thing, what they call contents of the freezer. This was on the 1st of July until today I have never recieved not even one call for an update.

The only update I recieved was when I called, even as I write I have no Idea what is happening, the consultant Constance who is handling my claim does not even bother to reply to my emails.

Regards