Horrible and Terrible service - non functional call centre

I am online at moment now for second week in a row and almost 20 attempts to get a no claim bonus letter.I get transferred from department to department for almost 30 mins at a time. I have been paying motor extended for more than one year and have not claimed and this was not to claim but now I realised how uselsss the service is.I am not considering cancelling this policy because if I wish to claim then the process may take 12 months or more.The service is a total and utter disgrace to say the least. I hate companies that just aare happy to take my premiums in excess of R 7000 per year and they don't even answer the ****** phone.Horribble service from Hollard.Now I cannot claim for other policy with another insurer because STUPID HOLLARD WILL NOT GIVE ME A NO CLAIM BONUS LETTER. Very unhappy customer ********** 231