KJ
Kyle J
1 reviews | Active since Jan 2011
20 Apr 2021, 13:57
********** service from Hollard Insurance
I have a motor extender plan with Hollard. I am now in my 7th week of waiting for them to come back to me with feedback on my claim. I’ve been bounced from pillar to post, speaking to team leaders who for the last 2 weeks, have been promising to call me back. Worst customer service ever. If anyone from Hollard is actually reading this please contact me to resolve this issue.
Helpful (0)
Replies (2)0
Replies (2)
Hollard Insurance's replyOfficial
21 Apr 2021, 11:24Hello Kyle
We are sorry that your experience has led you to contact us with a complaint.
Our Customer Resolution Department will look into this matter and get back to you as soon as possible.
Regards
Hollard Insure Complaints
We are sorry that your experience has led you to contact us with a complaint.
Our Customer Resolution Department will look into this matter and get back to you as soon as possible.
Regards
Hollard Insure Complaints
Hollard Insurance's reply21 Apr 2021, 11:24
Official
Hello Kyle
We are sorry that your experience has led you to contact us with a complaint.
Our Customer Resolution Department will look into this matter and get back to you as soon as possible.
Regards
Hollard Insure Complaints
We are sorry that your experience has led you to contact us with a complaint.
Our Customer Resolution Department will look into this matter and get back to you as soon as possible.
Regards
Hollard Insure Complaints
KJ
Kyle J's updateReviewer Update
22 Apr 2021, 23:09While I appreciate your speedy response it has not exempted Hollard from the fact they have still taken 7 weeks to come back to me with feedback.
After throwing all their T’s & C’s in my face they have refused to honour the claim.
This is the thanks I get for being a member of the Hollard family.
You have lost me as a client forever-of that you can be assured & I will also ensure that if anyone asks about insurance you will NOT be the company I will encourage anyone to go with, unless you want to be taken for a ride as a client.
Unprofessional & ********* behaviour-Hollard, you should be absolutely ashamed oat the your lack of customer support, inability (and wanton) intentions of not covering a client.
Moral of the story: DONT INSURE ANYTHING WITH HOLLARD!!!!!
After throwing all their T’s & C’s in my face they have refused to honour the claim.
This is the thanks I get for being a member of the Hollard family.
You have lost me as a client forever-of that you can be assured & I will also ensure that if anyone asks about insurance you will NOT be the company I will encourage anyone to go with, unless you want to be taken for a ride as a client.
Unprofessional & ********* behaviour-Hollard, you should be absolutely ashamed oat the your lack of customer support, inability (and wanton) intentions of not covering a client.
Moral of the story: DONT INSURE ANYTHING WITH HOLLARD!!!!!
KJ
Kyle J's update22 Apr 2021, 23:09
Reviewer Update
While I appreciate your speedy response it has not exempted Hollard from the fact they have still taken 7 weeks to come back to me with feedback.
After throwing all their T’s & C’s in my face they have refused to honour the claim.
This is the thanks I get for being a member of the Hollard family.
You have lost me as a client forever-of that you can be assured & I will also ensure that if anyone asks about insurance you will NOT be the company I will encourage anyone to go with, unless you want to be taken for a ride as a client.
Unprofessional & ********* behaviour-Hollard, you should be absolutely ashamed oat the your lack of customer support, inability (and wanton) intentions of not covering a client.
Moral of the story: DONT INSURE ANYTHING WITH HOLLARD!!!!!
After throwing all their T’s & C’s in my face they have refused to honour the claim.
This is the thanks I get for being a member of the Hollard family.
You have lost me as a client forever-of that you can be assured & I will also ensure that if anyone asks about insurance you will NOT be the company I will encourage anyone to go with, unless you want to be taken for a ride as a client.
Unprofessional & ********* behaviour-Hollard, you should be absolutely ashamed oat the your lack of customer support, inability (and wanton) intentions of not covering a client.
Moral of the story: DONT INSURE ANYTHING WITH HOLLARD!!!!!