********** experience with Hollard & FNB insurance

I submitted a claim with over two weeks for a leaking roof and I have been made to follow Upton the status of the claim, the only thing I get from my broker who is FNB is that the matter has been escalated and someone will call me back. I requested Nonhlanhla on Friday to send me the photos that the assessor took for the roof and the recommendation so that I can get someone to fix the roof urgently as I was told that I will not be covered, she advised me that she will email me the report and to date I have not received it and it was training the whole evening yesterday and I am in the mail worst position because of the incompetence of your staff.