********** customer service for lodging vehicle claim - ZERO communication!!

I had an accident on Friday 5th March. After numerous attempts to lodge a case the following Monday I eventually had to lodge a complaint with them. This seemed to work well as I had two people call me within 2 hours. However since then, a week later and no communications, I am still in the dark as to when my vehicle will be repaired. I have lodged another complaint and hopefully this process works, however at time of writing, my vehicle is still unusable nearly two weeks later with no further info. STAY AWAY FROM HOLLARD!!!