********** Customer Service

<p>We as customers place our trust in our insurer to ensure there is minimal to no inconvenience caused by insurance claims, we as loyal customers pay our premiums on time every month, we accept price hikes and unforeseen delays. Yet, when it comes to insuring with Hollard you can expect to have absolutely no feedback, no real attention paid to your claim and absolutely no care even when escalating and logging complaints - when they do eventually revert it is as if they're doing you a favour!! I have spent over R500 airtime just to stay up to date on my claim and even when you are given managements details they refuse to answer their calls. They make promises to call you back and never do. When you do try to and reach out to their customer complaints they have the same approach of promising you feedback and never calling you back. Hollard has disappointed me beyond my worst expectations.We as customers place our trust in our insurer to ensure there is minimal to no inconvenience caused by insurance claims, we as loyal customers pay our premiums on time every month, we accept price hikes and unforeseen delays. Yet, when it comes to insuring with Hollard you can expect to have absolutely no feedback, no real attention paid to your claim and absolutely no care even when escalating and logging complaints - when they do eventually revert it is as if they're doing you a favour!! I have spent over R500 airtime just to stay up to date on my claim and even when you are given managements details they refuse to answer their calls. They make promises to call you back and never do. When you do try to and reach out to their customer complaints they have the same approach of promising you feedback and never calling you back. Hollard has disappointed me beyond my worst expectations. I strongly recommend AGAINST Hollard for any insurance needs!</p>