Hopeless

I registered a car insurance claim with Hollard on 2/2/20 and have been dealing with one Sanet van Vuuren who does not return calls and/or emails. Last I heard she was waiting for management to sign off on figures but to date i have not received any communication whatsoever from her and anyone from Hollard for that matter. I was extremely happy with Regent Insurance until it merged with Hollard. I regret not switching when the merger took place like most people advised me to..