Hollards untimely & unprofessional service delivery

I took out a funeral policy with Hollard on 20 November 2017 and received the relevant communication thereof. My debit order did not go off in December and after numerous calls to Hollard, Hollard never provided timely feedback. A consultant called me 2weeks ago and stated that Hollard had system issues and will debit me twice on the 12th and my waiting period will not be negatively affected by what had happened. Today a consultant called me to state that I have to restart the process again with a new consultant which will only be activated in February and my waiting period will commence then. The consultant who called me now didnt even know who he was calling, as he did not know my name and had to ask me for it! #Terrible service delivery experienced #Hollard need to work on service delivery, monitoring & turn around times