1 reviews | Active since Nov 2016
Hollard's lack of ethics
I was stationary at a red traffic light when a 20 year old client of Hollard's who had his license for a couple of months, came crashing into my car at high speed. The damage to my car with significant. I got two quotes which both estimated the repair at being between at R85 000 and R86 000 respectively. I was offered an initial sum of about R8000 from Hollard for my damage! A Hollard manager (whom I will name if this is not addressed), told me that this was because I was partially to blame - even though the client admitted liability when reporting the case to the police! Immediately after complaining, i was offered a sum of about R32 000, still less than half of the quotes for damage. I gone back the repair services and they have confirmed that this amount is way below the damage to my vehicle and is quite frankly, ridiculous. As a business, Hollard clearly does not believe in ethics, they're just hoping to make a quick buck, without caring about integrity and what is fair and just. If they do not address this mater, I will be reporting them to the ombudsman for insurance. Do NOT use Hollard - take a stand and say no to business practice that is not fair and just!
Regards
Hollard Insure Customer & Broker Experience team
Regards
Hollard Insure Customer & Broker Experience team
I have just heard back from someone in your team. who insists that he was correct in offering me the initial sum of just over R8000, based on the fact that I am partially to blame. Please can you engage with this person - his views are contrary to the police report on the matter and he should be disciplined for having no sense of due diligence or ethics. It borders on being arrogant in light of the facts.
I would really like to offer Hollard the opportunity to do what's right before I take this matter further.
Thank you for your prompt response, it much appreciated. I have also experienced exceptionally poor response times from the team assisting me. So I appreciate you getting back to me.
Regards
Joy
I have just heard back from someone in your team. who insists that he was correct in offering me the initial sum of just over R8000, based on the fact that I am partially to blame. Please can you engage with this person - his views are contrary to the police report on the matter and he should be disciplined for having no sense of due diligence or ethics. It borders on being arrogant in light of the facts.
I would really like to offer Hollard the opportunity to do what's right before I take this matter further.
Thank you for your prompt response, it much appreciated. I have also experienced exceptionally poor response times from the team assisting me. So I appreciate you getting back to me.
Regards
Joy
Our Customer Resolution team is currently looking into this matter and will be in contact with you to address your dissatisfaction.
Regards
Our Customer Resolution team is currently looking into this matter and will be in contact with you to address your dissatisfaction.
Regards
Your message has been forwarded to the complaints handler.
Regards
Hollard Insure Customer & Broker Experience team
Your message has been forwarded to the complaints handler.
Regards
Hollard Insure Customer & Broker Experience team
