Hollard's Customer Service

I had two funeral policies with hollard but to my suprise today i have only one. The other one i used to pay it upfront. I was expecting them to make me aware(email or a call) that for an example call me tell me that from next month i need to pay my normal premiums. But no they just kept quite until today when i phoned their customer service then i was told that its only one policy reflecting. Please explain this to me.