Hollard...Hollow promises

I submitted a claim on 4 February 2020, for a tree that fell on my fence and gate. On 19 Feb I received an SMS indicating "Hello from Hollard. Good news we have approved your claim and will call you within 24 hours to discuss". Follow up e-mails were sent by me on 12/14/24 and 26 Feb, with no reply. I made several calls where promises were given. I removed the tree as it was a danger to life. I subsequently e-mailed a team leader at Hollard, and got the brush off. On 4 March a contractor pitched and fixed the gate but not the fence that was damaged. The contractor also removed my devils fork panels, that were intact, that had fallen over in the damaged portion of the fence. when enquiring about the fence I was told to speak to the insurer. This is the second incident I have had with Hollard. really pathetic service from this company