Hollard Xtender warrany

I had a bad experience with a warranty claim. A gentleman by Lebogang Senakgomo gave me bad service, for progress to be made on my claim had to follow up with him, he did not even sound bothered. He would promise to call back and at times never did, he would promise to email me feedback but never did. I don't know if its Lebogang's incompetency or covid induced poor service as I have not had this challenge before. Ten days after the signing relevant documentation for the claim to be settled the claim is still not settled. Their complaints department is difficult to reach. Disappointing service.