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neil R
1 reviews | Active since Dec 2015
12 Aug 2024, 10:49
HOLLARD WRONGFULLY DEBITING ME!!!
I am now with Hollard for 2 x months and both months the debit has been more than the contracted value I have with them. My broker Letsatsi Risk management has been following up for weeks now, and NOTHING has been refunded.
Policy is Mr N Ross- Policy no. PJH/PREMM/***
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Replies (2)
Hollard Insurance's replyOfficial
12 Aug 2024, 13:36 Hello Neil
Thank you for bringing this to our attention. We are sorry about the poor service experienced.
Our Customer Resolution team is currently looking into this matter and will be in contact with you to address your dissatisfaction.
Regards
Hollard Insure Customer & Broker Experience team.
Thank you for bringing this to our attention. We are sorry about the poor service experienced.
Our Customer Resolution team is currently looking into this matter and will be in contact with you to address your dissatisfaction.
Regards
Hollard Insure Customer & Broker Experience team.
Hollard Insurance's reply12 Aug 2024, 13:36
Official
Hello Neil
Thank you for bringing this to our attention. We are sorry about the poor service experienced.
Our Customer Resolution team is currently looking into this matter and will be in contact with you to address your dissatisfaction.
Regards
Hollard Insure Customer & Broker Experience team.
Thank you for bringing this to our attention. We are sorry about the poor service experienced.
Our Customer Resolution team is currently looking into this matter and will be in contact with you to address your dissatisfaction.
Regards
Hollard Insure Customer & Broker Experience team.
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neil R's updateReviewer Update
02 Feb 2025, 21:13Good evening.
I woke this morning to a debit on my account of about double what my premium is normally. This is so so not acceptable!!!!! I need this resolved urgently as it is now affecting my personal cash flow for the month.
I woke this morning to a debit on my account of about double what my premium is normally. This is so so not acceptable!!!!! I need this resolved urgently as it is now affecting my personal cash flow for the month.
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neil R's update02 Feb 2025, 21:13
Reviewer Update
Good evening.
I woke this morning to a debit on my account of about double what my premium is normally. This is so so not acceptable!!!!! I need this resolved urgently as it is now affecting my personal cash flow for the month.
I woke this morning to a debit on my account of about double what my premium is normally. This is so so not acceptable!!!!! I need this resolved urgently as it is now affecting my personal cash flow for the month.