Hollard worst service ever!!!!

It's been 8 Days since I've claimed for my mothers deaths policy. I have been a loyal customer for 27 years but I need to wait for the payout. The funeral was 16 May 2020 yet I'm still waiting for the payout. Went to the east - London office numerous times with no luck, different story each time.

This is utterly the worst service ever, losing a love one is extremely difficult but Hollard is making my mother's death more stressfull. This delay is causing added straing during such a hard time.

Please payout my premium for the 27years that I have pay.