RH
RENE H
1 reviews | Active since Jul 2011
22 Oct 2020, 11:42
Hollard worst insurer!!!!!
I am quite disappointed with Hollard. My mother has recently passed and has activated her free funeral cover as a Clicks Gold Club Card Holder. I have been battling to get through to an actual person and hold periods are extremely long. I then turned to your Facebook page for assistance. I was assisted up until I mentioned the Clicks free funeral cover. After that I was blatantly ignored! Bear in mind I have car insurance with Hollard. I am really considering moving after this. What an uncompassionate bunch. Not a very good reflection on your company!!!!!!!
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Replies (4)0
Replies (4)
Hollard Insurance's replyOfficial
22 Oct 2020, 17:27 Hello RENE HINSON
We are truly sorry for the loss of your mom and your claims experience that has led you to contact us with a complaint.
The matter has been referred to our customer resolution team for assistance and feedback will be provided as soon as possible.
Regards
Hollard Group Complaints
We are truly sorry for the loss of your mom and your claims experience that has led you to contact us with a complaint.
The matter has been referred to our customer resolution team for assistance and feedback will be provided as soon as possible.
Regards
Hollard Group Complaints
Hollard Insurance's reply22 Oct 2020, 17:27
Official
Hello RENE HINSON
We are truly sorry for the loss of your mom and your claims experience that has led you to contact us with a complaint.
The matter has been referred to our customer resolution team for assistance and feedback will be provided as soon as possible.
Regards
Hollard Group Complaints
We are truly sorry for the loss of your mom and your claims experience that has led you to contact us with a complaint.
The matter has been referred to our customer resolution team for assistance and feedback will be provided as soon as possible.
Regards
Hollard Group Complaints
RH
RENE H's updateReviewer Update
22 Oct 2020, 17:40Hi
I await response from your team.
Thanks
I await response from your team.
Thanks
RH
RENE H's update22 Oct 2020, 17:40
Reviewer Update
Hi
I await response from your team.
Thanks
I await response from your team.
Thanks
RH
RENE H's updateReviewer Update
23 Oct 2020, 23:07Still waiting on your team to contact me. This is week 3 of struggling to get some type of assistance!
RH
RENE H's update23 Oct 2020, 23:07
Reviewer Update
Still waiting on your team to contact me. This is week 3 of struggling to get some type of assistance!
RH
RENE H's updateReviewer Update
26 Oct 2020, 11:49I AM STILL WAITING!!!!!!!!!!!! CANCELLING ALL PRODUCTS I HAVE WITH YOU!!! **** INSURANCE
RH
RENE H's update26 Oct 2020, 11:49
Reviewer Update
I AM STILL WAITING!!!!!!!!!!!! CANCELLING ALL PRODUCTS I HAVE WITH YOU!!! **** INSURANCE