IS
Irfaan S
1 reviews | Active since Oct 2015
25 Oct 2015, 04:52
Hollard won't re-instate my policy
1. Held a Life Insurance Policy.<br> 2. Unemployed from 1/1/2014 to current<br> 3. Sold our house and now want to re-instate my policy (no underwriting required)<br> 4. Debit Order stopped in 1/10/2014<br> 5. Made application with Call Center and Servicing<br> 6. Hollard saying that they not able to help because of lack of payments from October 2014<br> 7. Not a happy chappy<br> 8. Sanlam has offered to re-instate on of my policies in the same predicament as us.
Helpful (0)
Replies (1)0
Replies (1)
Hollard Insurance's replyOfficial
26 Oct 2015, 10:35Hello Irfaan.Sulaiman,
We are sorry that your experience prompted you to contact us with a complaint.
We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our policy administrator for urgent attention and an agent will be in contact with you shortly to discuss the reasons your reinstatement was declined.
Kind Regards
Lynne Lawrence
***
We are sorry that your experience prompted you to contact us with a complaint.
We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our policy administrator for urgent attention and an agent will be in contact with you shortly to discuss the reasons your reinstatement was declined.
Kind Regards
Lynne Lawrence
***
Hollard Insurance's reply26 Oct 2015, 10:35
Official
Hello Irfaan.Sulaiman,
We are sorry that your experience prompted you to contact us with a complaint.
We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our policy administrator for urgent attention and an agent will be in contact with you shortly to discuss the reasons your reinstatement was declined.
Kind Regards
Lynne Lawrence
***
We are sorry that your experience prompted you to contact us with a complaint.
We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our policy administrator for urgent attention and an agent will be in contact with you shortly to discuss the reasons your reinstatement was declined.
Kind Regards
Lynne Lawrence
***