Hollard with wrong information on the system

On the 12th November 2018 I received 2 sms’s that funeral policy no: ********** 2 and policy no: ********** 8 no longer covered. Contacted Hollard and was told that both my policy are on pending they failed to get the money for policy and it shows a different bank account number/name. they now divided my policy into two on their system. my debit order goes out every month and i have proof. i am so sad about the service and i feel unsafe as i need my cover rectified urgently.