MS
MAURITZ S
1 reviews | Active since Feb 2024
22 Feb 2024, 16:26
Hollard will use any excuse not to assist in accident claim!!!
Vehicle accident on 06 October 2024, Hollard decided to rather spend their money on an Investigator to make our life hell for 2 months, then used a technical point (Not giving cooperation) as a excuse not to fix my vehicles, it's been 4 months and nothing. Make 100% sure before you insure anything with them, pathetic to say the least, I have now fixed my vehicle from my pocket, but Hollard is so arrogant and still take their monthly fees.
Helpful (0)
Replies (2)0
Replies (2)MS
MAURITZ S's updateReviewer Update
22 Feb 2024, 16:31Not 06 October 2024, but 2023
MS
MAURITZ S's update22 Feb 2024, 16:31
Reviewer Update
Not 06 October 2024, but 2023
Hollard Insurance's replyOfficial
23 Feb 2024, 10:41Hello Mauritz
Our records indicate that you have logged a complaint with the Short-term ombudsman office regarding this matter with ref: (Ombudsman reference number).
The ombudsman complaint management process prohibits us from engaging directly with you without the involvement of the ombudsman's office (unless we are instructed otherwise by the regulator).
We can assure you that we are engaging with the ombudsman regarding this matter in order to resolve it as speedily as possible.
Any communication between Hollard and yourself must be sent through the ombudsman's office.
The ombudsman complaint management process prohibits us from engaging directly with you without the involvement of the ombudsman's office (unless we are instructed otherwise by the regulator).
We can assure you that we are engaging with the ombudsman regarding this matter in order to resolve it as speedily as possible.
Any communication between Hollard and yourself must be sent through the ombudsman's office.
Regards
Hollard Insure Customer & Broker Experience team
Hollard Insurance's reply23 Feb 2024, 10:41
Official
Hello Mauritz
Our records indicate that you have logged a complaint with the Short-term ombudsman office regarding this matter with ref: (Ombudsman reference number).
The ombudsman complaint management process prohibits us from engaging directly with you without the involvement of the ombudsman's office (unless we are instructed otherwise by the regulator).
We can assure you that we are engaging with the ombudsman regarding this matter in order to resolve it as speedily as possible.
Any communication between Hollard and yourself must be sent through the ombudsman's office.
The ombudsman complaint management process prohibits us from engaging directly with you without the involvement of the ombudsman's office (unless we are instructed otherwise by the regulator).
We can assure you that we are engaging with the ombudsman regarding this matter in order to resolve it as speedily as possible.
Any communication between Hollard and yourself must be sent through the ombudsman's office.
Regards
Hollard Insure Customer & Broker Experience team