Hollard - what more can be said...

Where to begin...

There is so much to say. But let me start on the entertainment factor I received, well actually paid for. This can only be seen, to me of course, as one of the best Magic Shows - Lots of Smoke and Mirrors - which i've ever been part of. Congrats on that Hollard.

Now for the nitty-gritty all important Timeline - As experienced by me....

08/05/2018 Claim logged – 3rd Party hit & run. Managed to get vehicle reg nr. Tried to pursue but vehicle skipped red light x2 and I decided to stop my pursuit of the vehicle. Incident logged at Hollard @ 15:57. AR Case opened at Police station @17:12

09/05/2018 Claim logged – 3rd Party hit & run. Received email confirmation. Received AR sms notification from SAPS.

11/05/2018 Assessor arrives – After missing appointment time by 1h25min. Without notification of potential late arrival.

16/05/2018 Mail to Hollard, multiple calls, to receive information regarding the assessment.

21/05/2018 Mail from Hollard – Repairs to be done at Panel Beater who is NOT an APPROVED FORD panel beater. I inform Hollard of this, and assist them in including the left out damage as result of accident, which the assessor “Forgot” about.

29/05/2018 Mail to Hollard – Requesting all audio conversations to be made available to myself. Made contact with a new person from Hollard. Actually receive amended quote – I was impressed – albeit only a little. Matter escalated to Complaints Team Leader – not that it meant anything.

30/05/2018 I provide Hollard’s multiple recipients the full detail of the 3rd party vehicle who fled the scene – Vin nr, Reg nr, vehicle parking – day time + night time. Entity vehicle is registered to, etc. - hoping that it will make the process of pursuing the guilty party a bit faster…

18/06/2018 Vehicle finally gets to the correct Panel Beater.

20/06/2018 I get informed that the Recovery department will take things from here. I also get notified that the requested recordings will be made available to me as soon as it has been reviewed.

11/07/2018 Contacted Hollard – Recovery team has not received any completion of claim. Nor any request for recordings to be made available.

12/07/2018 – 23/07/2018 Get shunted around by various business units in Hollard. No result on any 3rd party recovery nor the recordings

August 2018 Made 0 contact with Hollard. Hollard also made 0 contact with me.

26/09/2018 Made contact with Hollard. Still no luck on any type of feedback. 4 Months after Accident took place…..

26/09/2018 Get told by Legal department from Hollard that the person who supposedly dealt with my case is no longer working in the department. New person appointed, still same service delivery. Still same scripted half-truth’s along with more smoke and mirrors.

24/10/2018 I decide to give it one more go. Wow, what can I say? Zero response. Not even an automated response. Well-Done Hollard. Truly remarkable service delivery.

29/10/2018 Conclusion – If you like to be entertained, by the likes of Houdini or David Copperfield, then Hollard is the go to place. Smoke and Mirrors at its best. If you truly need the service you pay for, rather join a different Insurance company. Trust me. The entertainment provided by Hollard isn’t worth the ticket price.