Hollard Warranties Unfairly Rejecting Clients Claims

Hi My dad has a vehicle warranty policy with Hollard . He took his vehicle to Borsch service center for an inspection , as the water sprinklers on the vehicle stopped working. The service manager at Borsch had called Hollards claims department and asked them if he can put a claim in for the part which was damaged. A person at Hollard rep**** to him saying that the policy doesn't cover that part. Thereafter I phoned Hollard and I was advised that the part is not covered, but the guy I spoke to never elaborate why it was not cover and seemed to be confused. The part which was damaged , was the sprinkler motor/pump , which is an electrical part. It clearly states in the warranty policy that all electric parts are covered. Hollard are looking for reasons not to pay up ,when it comes to claims. People that work at Hollard have no respect for clients and speak to them any how just not to pay the claim. I want Holland approve the claim or I will take legal action against them

Regards Keegan Ramcheran ********** 122