Hollard Vehicle Xtender Warranty. Unhappy customer

I have lodged a claim on the 13 June 2018 and to date the claim has not been resolved. I am without a vehicle for more than a month now. Very bad customer service. I made numerous calls and the only feedback that I receive is that they didn’t receive the documents via email. I have sent the documents many times and so has the repairer who also emailed the, the documents but they still cannot finalise claim. We take these warranties to help us when we have car issues but it seems like it is more stressful actually getting them to payout claims. It’s seems like the claim handlers can’t even follow up or communicate with there clients. Very disappointed with Hollard vehicle Xtender.