Hollard uses terrible service providers (Dent Tech)

The service provider that Hollard used for the repairs to my vehicle - Dent Tech - has unacceptable level of service.

Firstly, the employees 'lost' my vehicle - it had been towed there for an assessment and no one recorded its arrival - and I therefore spent a frantic few hours calling my Hollard, the towing operator and the Dent Tech all to discover that they had it in their possession but had not recorded it. There was no apology or mention of this when they called back to say they would book it in.

Secondly, they took a long time to complete the work required and never once contacted me for progress reports, I had to follow up each time myself.

Thirdly, once the repairs were complete the car was a mess inside. It was incredibly dusty, small parts were lying everywhere and rolling around on the floor.

Fourth, upon collection I was informed the second or spare key was on order and I would be contacted when it arrived, I was never contacted for over 2 months! I contacted them in order to follow up and was copied into an email with the Toyota supplier and then 'palmed off' as it was then my responsibility to follow up with Toyota for this part. I then had to email back and forth with Dent Tech's suppliers (a task which should fall with the service provider NOT myself). Eventually they stopped replying and therefore I had to drive all the way to them to address the issue with them. I have now got the key a WHOLE 5 MONTHS after this whole incident.

I consider this to be VERY poor service; and frankly if this is Hollard's choice of repairer I am considering cancelling my policy with them.