Hollard Unproffesionalism and Biased Unconfirmed Decision to regret my claim

Good day,

am writing this email with disappointment from Hollard Insurance. One of their client truck hit on my car on the 29th of October 2020. i did send all the requested documents which they requested from in order for them to process my third part claim. after 2 months of waiting for my claim to be finalized they send me massage below which is even contradicting the IR provided all they are saying is according to their driver am the one who caused the accident on my own car how absurd is that?

Please note am still waiting for them to provide me with the proof of what they are basing their rejection of my claim on??

See below is the email received from Hollard.

'"Good day

The above matter refers.

We have considered the action instituted against our insured by you for the incident that occurred on the 29.10.2021.

We regret to advise you that we refute liability on the aforementioned claim, according to the information at our disposal, our insured was not the sole cause of the collision.

As per our client’s driver, your driver lost control of the vehicle, went into a wall and collided into the truck"

While it was their truck that hit my car at the back and it went into the wall.