PH
Paul H
1 reviews | Active since Jul 2019
01 Jul 2019, 12:33
Hollard underwriters. 10 weeks to decide claim
Absolutely disgusting customer service. After a huge storm in April 2019 we received damage to our soak away. 4 separate engineers have visited and all have indicted that our issue is due to the storm and that there are 100’s of other households with the same problems.We have chased this claim up constantly with Ooba who tell us to contact Hollard, the underwriters. Finally 10 weeks later we are told that the claim is rejected because it is not covered. Why not say that weeks ago as you have gone completely against the recommendations of the professionals.
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Paul H's updateReviewer Update
01 Jul 2019, 13:41Hi Waheeda.
Thank you for the quick response.
Claim number is ***. We know that 4 individual engineers have visited our property and all have told us that the damage was caused by storm water due to the severe storm on 23rd April so could you please send for reassessment. We had absolutely no issues prior to the storm hence the claim.
In regards to timelines, the damage is a health hazard to us and our neighbors and we have received numerous complaints from local residents.
Kind regards
Paul
Thank you for the quick response.
Claim number is ***. We know that 4 individual engineers have visited our property and all have told us that the damage was caused by storm water due to the severe storm on 23rd April so could you please send for reassessment. We had absolutely no issues prior to the storm hence the claim.
In regards to timelines, the damage is a health hazard to us and our neighbors and we have received numerous complaints from local residents.
Kind regards
Paul
PH
Paul H's update01 Jul 2019, 13:41
Reviewer Update
Hi Waheeda.
Thank you for the quick response.
Claim number is ***. We know that 4 individual engineers have visited our property and all have told us that the damage was caused by storm water due to the severe storm on 23rd April so could you please send for reassessment. We had absolutely no issues prior to the storm hence the claim.
In regards to timelines, the damage is a health hazard to us and our neighbors and we have received numerous complaints from local residents.
Kind regards
Paul
Thank you for the quick response.
Claim number is ***. We know that 4 individual engineers have visited our property and all have told us that the damage was caused by storm water due to the severe storm on 23rd April so could you please send for reassessment. We had absolutely no issues prior to the storm hence the claim.
In regards to timelines, the damage is a health hazard to us and our neighbors and we have received numerous complaints from local residents.
Kind regards
Paul