Hollard treats me as if im a ****

On monday early hours of the morning duffs road area power went off.i contacted the municipality to report this and was told that the techician will only get to site and find the fault at 7:30 in the morning.i did a follow up call at around 9 to find out and they said there is a major cable fault.When i got home that afternoon 2/3/2105 there was still no power and all my stuff is the freezer and fridge went bad.hollard fall to help me out and wants aletter from the municipality to confirm the outage.i ever have a ref no which i provide and still Patricia refuses to assist.i want this to be resplved today.Can a senior manage please contact me