Hollard Travel Insurance is a *****!!!

I lost my new phone (Huaweir P30 Pro) on 10 November 2019 at ORTI on my way to the USA between immigation and boarding. Upon getting the opportunity i blacklisted the phone with Vodacom and informed my travel Insurance (Hollard TI). I was requested to submit support information upon my return (Police Report and proof of ownership). That was done 26 November 2019. Since that day till today i am beiing given the runarounds by the insurance on my claim. They claim Vodacom did not blacklist the phone despite all the correspondence sent to them from Vodacom. I believe that they usually do this to a lot of travel claim clients. The people I liased with are Yolandi Le Roux and Uriah Jansen. They never contacted me - i always have to call them.