Hollard Travel Insurance does not care about its customers

Hollard Travel Insurance is probably the worst company I have ever dealt with I bought travel insurance from them for a trip to India. My wife unfortunately got sick during the trip and was admitted to outpatients in a local private hospital. Knowing that it was not ideal to remain in hospital due to the fact that she may get an infection, we asked the doctors to medicate her condition so that she may return home to SA. The doctors reluctantly agreed but said that she was safe to travel. On arriving back in SA, my wife saw a specialist and subsequently was admitted to hospital for further tests. I contacted Hollard as I had paid for travel insurance that included medical. To cut a long story short, my claim was rejected because of certain clauses in their contract. The contract that was never given to me when I paid for the insurance. The amount due is not a lot but the principle is important. From the get go, Hollard kept making excuses. I would not recommend them for travel.