Hollard Thinks They know, they don't.

Prejudiced assesor sent to site thinking we were taking a chance on a claim and not telling the truth about the circumstances of the water leak,

Outcome - claim denied Hollard does not think the main valve failed and therefore the contractor on site is lying.

There is a technical report from a 3rd party that replaced the faulty part on behalf of the insured stating the valve failed under pressure.

NB. We are a insured company we don't need to lie to the insurance about stuff if we are insured against damage even though we caused it.

I want to know where I can share he's details and lay a formal complaint, I want a written apology letter.