GJ
Gerda J

1 reviews | Active since Apr 2018

03 Jan 2019, 07:12

HOLLARD *******

I am frustrated and at a point where I want to cancel my insurance with Hollard. They spoke to me on 19th December to add a new car on my policy and take the old one off. We arranged that the debit order goes off on 1st January and the Consultant told me that it will be goint off on 2nd January as the 1st is a public holiday.

On the 20th they try and debit my bank with R1055. But there was no money in my bank account. My bank charged me R100.

After talking to them many times they agreed that they will refund me the R100. I am still waiting.

And today all off the sudden my debit order amount is R1088. Another R33 was added for what? And without my consent!!!!!!!!!

Really Hollard I have been with you for years now. But lately there is only problems.

What was the extra R33 for!!!!!!!!!! My debit order from start should have been R1030, and then just because I changed my debit order date from the last day to the 1st you added about R25. And now another R33!!!!!!

I NEED ANSWERS!!!!!!

0
Replies (2)
Hollard Insurance
Hollard Insurance's reply03 Jan 2019, 12:59
Official
Hello  Gerda Jacobs 

Thank you for contacting us.

I am sorry your experience prompted you to contact us with a complaint.

Our team will be in contact with you regarding your premium. 

Kind Regards
Lynne Lawrence
***

GJ
Gerda J's update03 Jan 2019, 14:57
Reviewer Update
A automated answer can ease you but not me!!!!!!