Hollard the worst insurance company I know

From the very first second of the claim process, Hollard failed horribly.<br> I had an accident in Limpopo on 26th Dec 2014 at night, say around 22h50, and luckily no one was hurt, but when I called Hollard to road-assist the consultant said she'd get back to me and NEVER did. More than an hour later, and with all the rain water on our clothes and in my car, I managed to tow my vehicle home at my own cost. I learnt the next day that the *********** consultant apparently called the wrong number (Really? My number is the same one I get notifications for the premiums due every month) and after three attempts she closed the case. Really? No verification of the numbers called whatsoever!!<br> <br> Well, I let go of that and hoped the claim experience would improve. To cut long and sad story short, my car is still not sorted, and as usual Hollard is nowhere to be found and they do not seem to care, not about quality service, not about the safety of their clients. <br> There is a fundamental flaw in the whole claims process and it needs to be re-engineered.<br> <br> My next STOP will be at Hollard CEO, and then Office of Ombudsman.<br> <br> I will NOT recommend anyone to this kind of service from Hollard. Very Poor!!