Hollard the worst company

I must warn potential future clients to be careful in choosing Hollard for home insurance. It's a pity I have to give one Star. I would like to have given Minus 100. I had a storm damage claim in May 2025 heavy rains and registered a claim immediately. Hollard then decided to then send an Assessor who came close to 2 months later to assess the damage. I asked if he was a certified Civil engineer and his reply was No. How can Hollard send a person that's not in the field of engineering to do a engineering report? This Assessor from the start seemed very biased and unprofessional how it seems like discriminates against certain type of clients. He had the report and quote from a proper registered company with all the accreditation in building and civil engineering 100% BEE company that I asked with the instructions from Bay Union who wanted me to do a quote. The Assessor then decided to send his friends company who when I asked if he was a Civil engineer rep**** that he is an Electrician. That itself shows more biased from this Assessor. The company Surburbs Investments which I was told is a building construction company sends a quote which only has a PO box number and no premises and company registration number. No did it have any building accreditation number either. It seems like Hollard doesn't do proper vetting of the companies they have on there data base. I then found out that this Assessor friend's company operates from a little place in a business park. The Assessor also does not have a business address which I requested but got no response from Tyra Hartze from Bay Union. The report from this construction company has some many contradictions as well. They stated that the damage is from a drainage pipe that's bust underground but no proof of that whatsoever because he didn't dig up to see. Then he state's that even if repaired by them they cannot guarantee that it won't happen again. That in itself says they cannot be a very good company 🤔 That's what you get from an "ELECTRICAN" doing a Civil Engineering report. There was so many things and contradicting done by this Assessor and his friend to mention in this review. I have records of over 68 emails with no proper response from my broker Bay Union who themselves should have asked for a meeting with this biased Assessor and his friends face to face to my question.